Concord

Visual discharge instructions, verified before the patient sees them.

Concord turns a discharge sheet into picture cards in the patient’s language. Two independent models read every picture back, and a picture they misread is thrown away.

“Take 2 capsules in the morning and at night, after food.”

MorningOne capsuleOne capsuleNightOne capsuleOne capsuleAfter a meal

Every picture is drawn by an image model, then checked by two more before it reaches a card.

No account neededText or a photo of the sheetA reading aid, not medical advice

What the two readers found

Both readers agree on every field.

Cards

0 of 7pictures ready0 rejected by the check0 drawn from the numbers

Amoxicillin 500 mg

Morning
Afternoon
–
Evening
–
Night

After food

5 days

Do not

Drink alcohol

Checking pictures, 0 of 7 ready

The problem

Patients can read the label and still take the wrong dose.

Researchers showed this label to 395 adults at primary care clinics in three states, then asked them to count out the pills.

Prescription label

Take two tablets by mouth twice daily.

The same instruction on a Concord card

MorningOne tabletOne tablet
NightOne tabletOne tablet

Among patients with low literacy

Could say the instruction back71%
Could count out the pills for a day35%

Across everyone in the study, 46% misread at least one of five labels.

Davis et al., Annals of Internal Medicine, 2006

35.7 million

hospital admissions a year in the United States. Nearly every one ends with instructions to follow at home.

American Hospital Association, 2024 survey

1.5 million

people a year go to a United States emergency department because of harm from a medicine. Almost 500,000 of them need a hospital stay.

CDC, Medication Safety

78%

of emergency patients went home with a gap in understanding their care or instructions in at least one area. Most did not know they had one.

Engel et al., Annals of Emergency Medicine, 2009

19%

of patients had an adverse event in the weeks after leaving hospital. Two thirds of those events were caused by a medicine.

Forster et al., Annals of Internal Medicine, 2003

What pictures change

People remember pictures.

A picture asks for no reading level and no shared language. Trials that added pictures to medical instructions measured the difference.

Remembering what was said

Spoken medical instructions recalled

Spoken only14%
Spoken with pictures85%

In a second study, adults who read below a fifth-grade level recalled 85% straight away and 71% four weeks later.

Houts et al., Patient Education and Counseling, 1998 and 2001

Giving a child the right dose

Parents and carers who measured a daily liquid medicine wrong

Standard counselling47.8%
Picture instruction sheets5.4%

A randomized trial with 245 caregivers. Missed doses fell too, from 38% of families to 9%.

Yin et al., Archives of Pediatrics and Adolescent Medicine, 2008

Understanding the discharge sheet

Emergency patients who got at least five of ten answers right

Text only43%
Text with illustrations65%

A randomized, blinded study with 101 patients. The gain was largest among patients with no more than a high school education.

Austin et al., Annals of Emergency Medicine, 1995

Across the research

Pictures improve recall, understanding and how well people keep to their medicines.

A review of the published studies found the gain is largest for patients who find reading hard.

Katz, Kripalani and Weiss, American Journal of Health-System Pharmacy, 2006

But only when they are read correctly

In one study, 1 of 12 standard medicine pictograms was understood well enough to pass the ISO bar.

A picture that is misread is worse than none. Concord tests every picture before it is shown.

Cross-sectional study, Ankara

How it is checked

A picture has to pass a reading test.

Image models miscount. A card that shows three pills for a dose of two is dangerous, so no picture reaches a patient on trust.

An image model, on its own, was asked for

one spoonful of medicine

The picture it drew when asked for one spoonful of medicine

Concord’s two readers, told nothing, saw

“8 spoonfuls”

“8 spoonfuls”

Concord threw it away

Two readers, one sheet

Two models from different companies read the sheet separately. Any field they disagree on is flagged for you to check.

Code sets the layout

The order, the arrows, the calendar and every number are placed by code. The image model only draws single pictures.

Every picture is read back

Both readers describe the picture in their own words, with no list to choose from. A separate judge decides whether each one understood it.

Wrong pictures are thrown away

A picture that fails is redrawn up to three times, and each new attempt is told what the last one got wrong.

Nothing unchecked is shown

If no drawing passes, a plain pictogram is drawn straight from the numbers, so the count can't be wrong.

Anything unusual stays as text

Half tablets, tapering doses and take-as-needed medicines are shown exactly as written and are never drawn.

Where the image model works

Every pictogram is generated, then read back.

FLUX.1 [dev] with our own fine-tuned style adapter draws each picture from a prompt that code writes. Pick one and follow it from prompt to card.

Every picture

540 generated pictures, each one read by Concord’s two vision models.

This is what an image model draws on its own, with no check in the way. Concord’s two readers read every one. Pick a picture to see what was asked for and what each reader said it shows. Concord stopped 209 of them before any could reach a card.

What we measured

Why an image model needs a check.

We asked FLUX.1 [dev] for 540 pictures from 100 written instructions, with no check in the way, and had two readers read every one. This is what an image model does on its own, and what Concord does about it.

An image model on its own

83 of 168

whole-dose pictures showed the wrong number of pills when the model was asked to draw the dose in one picture.

With Concord the model draws one pill, two readers check that it is exactly one, and code repeats it. The number on a card is set by code, never by a picture.

With Concord

58 of 60

single-unit pictures passed the read-back on the first try. The other 2 were thrown away and redrawn before anyone saw them.

With our fine-tuned adapter

21% to 78%

This one is about drawing style, not meaning: the share of pictures that came out as flat outlined pictograms, before and after our fine-tuned adapter. A set of cards now shares one look, and every picture on a card has still passed the read-back. The adapter was trained for 1000 steps on 70 OpenMoji pictograms in 218 seconds.

With Concord

100 of 100

written instructions were read correctly by the sheet reader. No reading was wrong.

With Concord

115,200

different medicine cards can be put together from 16 checked pictures: 5 kinds of dose, up to 6 at a time, every mix of the 4 times of day, 4 food rules and 6 things to avoid. Every picture on every one has passed the read-back, and the count is exact because code repeats one checked pill.

Drawn by an image model on its own. Concord stopped every one.

  • Asked for 1, readers counted 8
  • Asked for 1, readers counted 5
  • Asked for 1, readers counted 4
  • Asked for 1, readers counted 1 and 3
  • Asked for 2, readers counted 1
  • Asked for 2, readers counted 1

Pictures that would mislead a patient. Concord stopped these too.

  • Meant to show a swollen leg, foot or body part. A reader saw “a red sock”
  • Meant to show chest pain. A reader saw “a person with a dumbbell symbol on their shirt”
  • Meant to show a person in strong pain. A reader saw “a person with a red spot on their stomach”
  • Meant to show a person with a fever or high temperature. A reader saw “a person's face with red tears and blue drool”
  • Meant to show bleeding. A reader saw “an arm with a closed fist and a gold bracelet”
  • Meant to show a person struggling to breathe. A reader saw “a person with a sore throat or difficulty swallowing”

How it was built

  1. Trained a style adapter

    The plain model drew a different style almost every time. A LoRA adapter trained on 70 OpenMoji pictograms for 1,000 steps took flat pictograms from 21% of pictures to 78%.

  2. Drew 540 pictures and read every one

    Two readers described each picture with no hint. Whole doses came back with the wrong number of pills 83 times out of 168.

  3. Took counting away from the model

    The model now draws one pill, two readers confirm it is exactly one, and code repeats it. Warning signs the readers misread are thrown away and drawn again.

  4. Checked the words the same way

    155,637 medicine names in 69 languages, and every card label in 69, were read back by a second model.

Languages

One checked picture, 70 languages.

A picture needs no translation. The words around it do, and each one is checked the way a picture is: a second model that never saw the English reads it back.

Medicine names

155,637

medicine names read back by a model that never saw the English: 1,830 prescribable medicines written in each of 69 languages, and 29,367 names from Wikidata. A name that does not come back as the same medicine is left in Latin letters on the card.

Medicine list: RxNorm, U.S. National Library of Medicine

Checked against Wikidata

22,199

names on the cards come from Wikidata, the open knowledge base behind Wikipedia, so a reader sees the name their own pharmacy uses. Where Concord had also written the name itself, 25,063 of 27,983 agreed to within a letter or two.

Matched by RxNorm id on Wikidata

Card labels

2,469

card labels kept across 69 languages. One model translates each label, a model from another company translates it back unseen, and it is kept only when the meaning survives the round trip. Right-to-left languages get a mirrored card.

Metformin 500 mg, as the patient reads it

  • मेटफॉर्मिन 500 mgHindi
  • 二甲双胍 500 mgChinese (Simplified)
  • ميتفورمين 500 mgArabic
  • метформин 500 mgRussian
  • మెట్ఫార్మిన్ 500 mgTelugu
  • 메트포민 500 mgKorean
  • เมตฟอร์มิน 500 mgThai
  • ሜትፎርሚን 500 mgAmharic
  • μετφορμίνη 500 mgGreek
  • מטפורמין 500 mgHebrew
  • மெட்பார்மின் 500 mgTamil
  • მეტფორმინი 500 mgGeorgian

Who it helps

Built for the people a page of text leaves behind.

A picture asks for no reading level and no English. For tens of millions of people that decides whether the medicine is taken right.

Older adults

61.2 million

people in the United States are 65 or older. They go to an emergency department for harm from a medicine more than 600,000 times a year, over twice as often as younger people.

MorningOne tabletOne tablet

Large pictures, one fact each, and a speaker button that reads the card aloud.

U.S. Census Bureau, 2024CDC

People who find reading hard

739 million

adults worldwide lack basic literacy skills. In the United States, 28% of adults aged 16 to 65 score at the lowest literacy level.

A mealOne capsuleNo alcohol

The dose, the time of day and the food rule are all pictures. No sentence has to be read.

UNESCO, 2025NCES, PIAAC 2023

People who read another language

28.9 million

people in the United States speak English less than very well.

NightOne dropNo driving

Cards come in 70 languages, with the medicine's name written in the patient's own script next to the printed one.

U.S. Census Bureau, 2024

Family and carers

63 million

Americans care for a relative with a medical condition or disability, close to one adult in four.

FeverSwellingChest pain

Keep a parent's medicines straight when you were not in the room for the instructions.

AARP and National Alliance for Caregiving, 2025

And on the other side of the desk

Doctors, nurses and pharmacists hand over a sheet the patient can talk them through before leaving the room.

Plain answers.

Is this medical advice?

No. Concord redraws what the sheet says and adds nothing of its own. Check the cards against the sheet, and ask your doctor or pharmacist about anything that is unclear.

How do you know a picture is right?

Two vision models from different companies look at it with no hint and no list of answers, and say what they see. A separate judge compares each description with what the picture was meant to say. Both readers have to get it, or the picture is thrown away and drawn again.

What happens to the sheet I enter?

The text or photo is sent to Google and OpenAI to be read, and this site keeps no copy. The pictures are drawn from generic descriptions such as two tablets or a rising sun, so nothing from your sheet reaches the image model.

Which instructions can it draw?

Whole-number doses of tablets, capsules, spoonfuls, drops and puffs, the time of day, food, the number of days, six things to avoid, five exercises, ten warning signs and the follow-up date. Everything else is shown as text.

What if the two readers disagree about the sheet?

You are shown the field and both readings, and asked to check the sheet. The cards are still drawn from the first reading so you can compare.

Measured on the live site

Lighthouse, desktop, 13 October 2026. Open source under the MIT licence, built and linted on every commit.

  • 56 automated tests run on every commit
  • 0 accessibility violations in axe-core 4.10, WCAG 2.1 AA, in English and Arabic
  • 0 errors in the W3C HTML checker
  • 0 known vulnerabilities in the dependencies
  • 100Performance
  • 100Accessibility
  • 100Best practices
  • 100SEO

Sources

  1. Davis TC, et al. Literacy and misunderstanding prescription drug labels. Annals of Internal Medicine, 2006.
  2. Engel KG, et al. Patient comprehension of emergency department care and instructions. Annals of Emergency Medicine, 2009.
  3. Forster AJ, et al. The incidence and severity of adverse events affecting patients after discharge from the hospital. Annals of Internal Medicine, 2003.
  4. American Hospital Association. Fast facts on U.S. hospitals, from the 2024 annual survey.
  5. Centers for Disease Control and Prevention. Medication safety data, 2024.
  6. Houts PS, et al. Using pictographs to enhance recall of spoken medical instructions. Patient Education and Counseling, 1998.
  7. Houts PS, et al. Using pictographs to enhance recall of spoken medical instructions II. Patient Education and Counseling, 2001.
  8. Yin HS, et al. Randomized controlled trial of a pictogram-based intervention to reduce liquid medication dosing errors. Archives of Pediatrics and Adolescent Medicine, 2008.
  9. Austin PE, et al. Discharge instructions: do illustrations help our patients understand them? Annals of Emergency Medicine, 1995.
  10. Katz MG, Kripalani S, Weiss BD. Use of pictorial aids in medication instructions: a review of the literature. American Journal of Health-System Pharmacy, 2006.
  11. U.S. Census Bureau. American Community Survey 2024, table S0101: age and sex.
  12. U.S. Census Bureau. American Community Survey 2024, table S1601: language spoken at home.
  13. National Center for Education Statistics. PIAAC 2023, United States results.
  14. UNESCO. Youth and adult literacy factsheet, International Literacy Day 2025.
  15. AARP and National Alliance for Caregiving. Caregiving in the US 2025.